Balancing staffing and switching costs in a service center with flexible servers
文献类型：期刊论文
| 作者 | Batta, Rajan; Berman, Oded; Wang, Qian |
| 刊名 | European journal of operational research
 |
| 出版日期 | 2007-03-01 |
| 卷号 | 177期号:2页码:924-938 |
| 关键词 | Workforce planning Column generation |
| ISSN号 | 0377-2217 |
| DOI | 10.1016/j.ejor.2006.01.008 |
| 通讯作者 | Batta, rajan(batta@eng.buffalo.edu) |
| 英文摘要 | In this paper, we study the problem of balancing staffing and switching costs in a service center with multiple types of customers and time-dependent service demand. we assume that servers are flexible and can be switched from serving one type of customers to another. the objective is to minimize the total staffing and switching costs subject to service level constraints. column generation heuristics are developed based on a formulation from the perspective of servers. computational experiments show that the heuristics perform well. furthermore, an extension of the model is presented for the situation where there is a penalty if some of the service requests are not covered (satisfied). (c) 2006 elsevier b.v. all rights reserved. |
| WOS关键词 | CROSS-TRAINED WORKERS ; WORKFORCE ; OPERATIONS ; QUEUES ; MODEL |
| WOS研究方向 | Business & Economics ; Operations Research & Management Science |
| WOS类目 | Management ; Operations Research & Management Science |
| 语种 | 英语 |
| WOS记录号 | WOS:000242302200018 |
| 出版者 | ELSEVIER SCIENCE BV |
| URI标识 | http://www.irgrid.ac.cn/handle/1471x/2380255 |
| 专题 | 中国科学院大学 |
| 通讯作者 | Batta, Rajan |
| 作者单位 | 1.SUNY Buffalo, Dept Ind & Syst Engn, Buffalo, NY 14260 USA 2.Univ Toronto, Joseph L Rotman Sch Management, Toronto, ON M5S 3E6, Canada 3.Grad Univ, Sch Management, Chinese Acad Sci, Beijing 100080, Peoples R China |
| 推荐引用方式 GB/T 7714 | Batta, Rajan,Berman, Oded,Wang, Qian. Balancing staffing and switching costs in a service center with flexible servers[J]. European journal of operational research,2007,177(2):924-938. |
| APA | Batta, Rajan,Berman, Oded,&Wang, Qian.(2007).Balancing staffing and switching costs in a service center with flexible servers.European journal of operational research,177(2),924-938. |
| MLA | Batta, Rajan,et al."Balancing staffing and switching costs in a service center with flexible servers".European journal of operational research 177.2(2007):924-938. |
入库方式： iSwitch采集
来源：中国科学院大学
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