Destination Service Encounter Modeling and Relationships with Tourist Satisfaction
文献类型：期刊论文
| 作者 | Zhou, Meijing1; Wang, Fuyuan2,3; Wang, Kaiyong2,3
|
| 刊名 | SUSTAINABILITY
 |
| 出版日期 | 2019-02-02 |
| 卷号 | 11期号:4页码:20 |
| 关键词 | service encounters (SEs) destination service encounters (DSEs) public service encounters (PSEs) tourist satisfaction (TS) Shaoshan Township |
| ISSN号 | 2071-1050 |
| DOI | 10.3390/su11040960 |
| 通讯作者 | Wang, Fuyuan(wangfy.15b@igsnrr.ac.com) ; Wang, Kaiyong(wangky@igsnrr.ac.com) |
| 英文摘要 | Tourists are in contact with two types of services at destinations: enterprise services offered by tourism enterprises (e.g., hotels, shops, restaurants, etc.) and public services (public transportation, public information, public safety, etc.) provided by the local government. Following Churchill's (1979) procedures, a model of destination service encounters (DSEs), including four dimensions (i.e.,enterprise personal interaction encounters (EPIEs), enterprise physical environment encounters (EPEEs), public personal interaction encounters (PPIEs), public physical environment encounters (PPEEs), and 10 subdimensions, was constructed. Then, the effects of DSEs on tourist satisfaction (TS) were tested with data collected in Shaoshan Township, China. The results revealed that EPIEs, PPIEs, and PPEEs had significant positive effects on TS. This model promotes the application of service encounter (SE) theory in destination management, and it offers implications for the synergy management of public and private sectors at destinations to improve tourist experiences. |
| WOS关键词 | BEHAVIORAL INTENTIONS ; PHYSICAL SURROUNDINGS ; CUSTOMER SATISFACTION ; NATIONAL-PARK ; QUALITY ; IMPACT ; IDENTIFICATION ; PERSPECTIVE ; EXPERIENCE ; IMAGE |
| 资助项目 | Philosophy and Social Science Foundation of Hunan Province, China[15YBA261] |
| WOS研究方向 | Science & Technology - Other Topics ; Environmental Sciences & Ecology |
| 语种 | 英语 |
| WOS记录号 | WOS:000460819100020 |
| 出版者 | MDPI |
| 资助机构 | Philosophy and Social Science Foundation of Hunan Province, China |
| 源URL | [http://ir.igsnrr.ac.cn/handle/311030/48615]  |
| 专题 | 中国科学院地理科学与资源研究所 |
| 通讯作者 | Wang, Fuyuan; Wang, Kaiyong |
| 作者单位 | 1.Cent S Univ, Business Sch, Changsha 410083, Hunan, Peoples R China 2.Chinese Acad Sci, Inst Geog Sci & Nat Resources Res, Beijing 100101, Peoples R China 3.Chinese Acad Sci, Key Lab Reg Sustainable Dev Modeling, Beijing 100101, Peoples R China |
| 推荐引用方式 GB/T 7714 | Zhou, Meijing,Wang, Fuyuan,Wang, Kaiyong. Destination Service Encounter Modeling and Relationships with Tourist Satisfaction[J]. SUSTAINABILITY,2019,11(4):20. |
| APA | Zhou, Meijing,Wang, Fuyuan,&Wang, Kaiyong.(2019).Destination Service Encounter Modeling and Relationships with Tourist Satisfaction.SUSTAINABILITY,11(4),20. |
| MLA | Zhou, Meijing,et al."Destination Service Encounter Modeling and Relationships with Tourist Satisfaction".SUSTAINABILITY 11.4(2019):20. |
入库方式： OAI收割
来源：地理科学与资源研究所
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