Research on the evaluation of e-service quality in libraries
文献类型：期刊论文
| 作者 | QI Xianghua ; YANG Jingjing |
| 刊名 | chinese journal of library and information science
 |
| 出版日期 | 2010-10-25 |
| 卷号 | 3期号:3页码:84-93 |
| 关键词 | Evaluation indicator system Electronic service quality Quadrant analysis |
| ISSN号 | 1674-3393 |
| 通讯作者 | qi xianghua (e-mail: yiming@sxu.edu.cn) |
| 英文摘要 | based on the research of theories and practices related to quality evaluation ofelectronic services (e-services) from both home and abroad and through multiple rounds ofsurveys and analyses, this article proposed an evaluation indicator system for chinese libraries. a survey was carried out on the e-services of shanxi provincial library by using servqual model. based on the survey data, the article evaluated and analyzed the quality of shanxi provincial library’s e-services by means of quadrant analysis, and put forward solutions and suggestions accordingly. |
| 学科主题 | 编辑出版 |
| 资助信息 | this work is supported by the research program of philosophy and social science of shanxi province(grant no. 0705122). |
| 原文出处 | http://www.chinalibraries.net |
| 公开日期 | 2012-09-18 |
| 源URL | [http://ir.las.ac.cn/handle/12502/5377]  |
| 专题 | 文献情报中心_Journal of Data and Information Science_Chinese Journal of Library and Information Science-2010 |
| 推荐引用方式 GB/T 7714 | QI Xianghua,YANG Jingjing. Research on the evaluation of e-service quality in libraries[J]. chinese journal of library and information science,2010,3(3):84-93. |
| APA | QI Xianghua,&YANG Jingjing.(2010).Research on the evaluation of e-service quality in libraries.chinese journal of library and information science,3(3),84-93. |
| MLA | QI Xianghua,et al."Research on the evaluation of e-service quality in libraries".chinese journal of library and information science 3.3(2010):84-93. |
入库方式： OAI收割
来源：文献情报中心
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