The Effect of Group Membership, System Reliability and Anthropomorphic Appearance on user’s trust in Intelligent Decision Support System
文献类型:会议论文
作者 | Zou, Xiangying1,2,3; Lv, Chunhui1,3![]() ![]() |
出版日期 | 2020-05 |
会议日期 | 2020.07.19-2020.07.24 |
会议地点 | Copenhagen, Denmark |
关键词 | intelligent decision support system group membership trust anthropomorphism human-robot interaction |
页码 | 13 |
英文摘要 | Past studies have found that the in-group membership of an intelligent agent can improve users’ trust. We explored whether such an effect depends on system reliability levels and anthropomorphic appearance. We manipulated reliability levels (95%, 70%, 45%) and anthropomorphic appearance (human-like vs. computer-like appearance) of an intelligent decision support system in our study. The minimum group paradigm was adopted to manipulate the group membership of the intelligent system (in-group vs out-group). We measured trust by using both subjective rating and compliant behaviors toward the system recommendations. The results showed that the intelligent system with an in-group membership resulted in higher trust as compared to the system with an out-group membership. The magnitude of these effects did not differ across different reliability levels and anthropomorphic appearances. We discussed such findings in light of human-robot interaction theories and potential implications for designing trustworthy decision support system. |
产权排序 | 1 |
会议录 | XX
![]() |
源URL | [http://ir.psych.ac.cn/handle/311026/31927] ![]() |
专题 | 中国科学院心理研究所 |
通讯作者 | Zhang, Jingyu |
作者单位 | 1.Department of Psychology, University of China Academy of Sciences, Beijing,100049, China 2.Department of Industrial Engineering, Tsinghua University, Beijing,100084, China 3.CAS Key Laboratory of Behavioral Science, Institute of Psychology, Beijing, China; |
推荐引用方式 GB/T 7714 | Zou, Xiangying,Lv, Chunhui,Zhang, Jingyu. The Effect of Group Membership, System Reliability and Anthropomorphic Appearance on user’s trust in Intelligent Decision Support System[C]. 见:. Copenhagen, Denmark. 2020.07.19-2020.07.24. |
入库方式: OAI收割
来源:心理研究所
其他版本
除非特别说明,本系统中所有内容都受版权保护,并保留所有权利。