中国科学院机构知识库网格
Chinese Academy of Sciences Institutional Repositories Grid
The Effect of Group Membership, System Reliability and Anthropomorphic Appearance on user’s trust in Intelligent Decision Support System

文献类型:会议论文

作者Zou, Xiangying1,2,3; Lv, Chunhui1,3; Zhang, Jingyu1,3
出版日期2020-05
会议日期2020.07.19-2020.07.24
会议地点Copenhagen, Denmark
关键词intelligent decision support system group membership trust anthropomorphism human-robot interaction
页码13
英文摘要

Past studies have found that the in-group membership of an intelligent agent can improve users’ trust. We explored whether such an effect depends on system reliability levels and anthropomorphic appearance. We manipulated reliability levels (95%, 70%, 45%) and anthropomorphic appearance (human-like vs. computer-like appearance) of an intelligent decision support system in our study. The minimum group paradigm was adopted to manipulate the group membership of the intelligent system (in-group vs out-group). We measured trust by using both subjective rating and compliant behaviors toward the system recommendations. The results showed that the intelligent system with an in-group membership resulted in higher trust as compared to the system with an out-group membership. The magnitude of these effects did not differ across different reliability levels and anthropomorphic appearances. We discussed such findings in light of human-robot interaction theories and potential implications for designing trustworthy decision support system.

产权排序1
会议录XX
源URL[http://ir.psych.ac.cn/handle/311026/31927]  
专题中国科学院心理研究所
通讯作者Zhang, Jingyu
作者单位1.Department of Psychology, University of China Academy of Sciences, Beijing,100049, China
2.Department of Industrial Engineering, Tsinghua University, Beijing,100084, China
3.CAS Key Laboratory of Behavioral Science, Institute of Psychology, Beijing, China;
推荐引用方式
GB/T 7714
Zou, Xiangying,Lv, Chunhui,Zhang, Jingyu. The Effect of Group Membership, System Reliability and Anthropomorphic Appearance on user’s trust in Intelligent Decision Support System[C]. 见:. Copenhagen, Denmark. 2020.07.19-2020.07.24.

入库方式: OAI收割

来源:心理研究所

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