A Comparative Study of Customer Perceptions of Urban and Rural Bed and Breakfasts in Beijing: An Analysis of Online Reviews
文献类型：期刊论文
| 作者 | Zhang, Xin1,2; Liu, Jiaming1,2; Zhu, He1,2; Huang, Zongcai3; Zhang, Shuying3; Li, Ping4 |
| 刊名 | SUSTAINABILITY
 |
| 出版日期 | 2021-10-01 |
| 卷号 | 13期号:20页码:15 |
| 关键词 | comparative study customer perceptions bed and breakfasts online reviews Beijing |
| DOI | 10.3390/su132011303 |
| 通讯作者 | Liu, Jiaming(liujm@igsnrr.ac.cn) ; Zhu, He(zhuhe@igsnrr.ac.cn) |
| 英文摘要 | The differences between urban and rural B & Bs should be emphasized, which is critical for the sustainable development of the B & B industry. This study identified and compared the topics that customers were concerned about for urban and rural B & Bs in Beijing by analyzing 13,241 online reviews obtained from the website Ctrip. The results showed that customers focused on 10 common topics: "room ", "location ", "host ", "experience ", "surroundings ", "facilities ", "service ", "design/style ", "value ", and "entertainment ". However, the importance of each topic varied between urban and rural B & Bs. Customers paid more attention to the room. Urban B & B customers were more concerned about location. The convenience of urban B & Bs was more prominent than that of rural B & Bs, especially in terms of public transportation and commercial services. While rural B & B customers were more concerned about experience, service, design/style, and entertainment. In addition, the "host " is the most crucial and influential factor in the development of B & Bs. This study made contributions to customer perceptions of B & Bs from a comparative perspective and enriched the understanding of the characteristics of urban and rural B & Bs. In the part of practice, this study might provide enlightenment for B & B operators and local governments to take measures for B & Bs sustainable development. |
| WOS关键词 | SOCIAL MEDIA ANALYTICS ; SERVICE QUALITY ; TOURIST PERCEPTIONS ; HOMESTAY INDUSTRY ; SHARING ECONOMY ; SATISFACTION ; HOTELS ; AIRBNB ; ACCOMMODATION ; AUTHENTICITY |
| 资助项目 | National Social Science Foundation of China[21ZDA07] ; Strategic Priority Research Program of CAS ; National Natural Science Foundation of China[41801139] |
| WOS研究方向 | Science & Technology - Other Topics ; Environmental Sciences & Ecology |
| 语种 | 英语 |
| WOS记录号 | WOS:000713482100001 |
| 出版者 | MDPI |
| 资助机构 | National Social Science Foundation of China ; Strategic Priority Research Program of CAS ; National Natural Science Foundation of China |
| 源URL | [http://ir.igsnrr.ac.cn/handle/311030/167480]  |
| 专题 | 中国科学院地理科学与资源研究所 |
| 通讯作者 | Liu, Jiaming; Zhu, He |
| 作者单位 | 1.Chinese Acad Sci, Inst Geog Sci & Nat Resources Res, Key Lab Reg Sustainable Dev Modeling, Beijing 100101, Peoples R China 2.Univ Chinese Acad Sci, Coll Resources & Environm, Beijing 100049, Peoples R China 3.Chinese Acad Sci, Inst Geog Sci & Nat Resources Res, State Key Lab Resources & Environm Informat Syst, Beijing 100101, Peoples R China 4.Beijing Sport Univ, Coll Recreat & Tourism, Beijing 100084, Peoples R China |
| 推荐引用方式 GB/T 7714 | Zhang, Xin,Liu, Jiaming,Zhu, He,et al. A Comparative Study of Customer Perceptions of Urban and Rural Bed and Breakfasts in Beijing: An Analysis of Online Reviews[J]. SUSTAINABILITY,2021,13(20):15. |
| APA | Zhang, Xin,Liu, Jiaming,Zhu, He,Huang, Zongcai,Zhang, Shuying,&Li, Ping.(2021).A Comparative Study of Customer Perceptions of Urban and Rural Bed and Breakfasts in Beijing: An Analysis of Online Reviews.SUSTAINABILITY,13(20),15. |
| MLA | Zhang, Xin,et al."A Comparative Study of Customer Perceptions of Urban and Rural Bed and Breakfasts in Beijing: An Analysis of Online Reviews".SUSTAINABILITY 13.20(2021):15. |
入库方式： OAI收割
来源：地理科学与资源研究所
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