The effect of service robot use on tourism staff career identity: an experimental study
文献类型：期刊论文
| 作者 | Wang, Jinwei2,3,4; Sun, Yue4; Zhang, Saiyin1; Feng, Ling3,4 |
| 刊名 | JOURNAL OF TRAVEL & TOURISM MARKETING
 |
| 出版日期 | 2024-11-21 |
| 卷号 | 41期号:9页码:1244-1261 |
| 关键词 | Service robot career identity emotional exhaustion work experience cognitive-affective theory human resource management experimental research artificial intelligence |
| DOI | 10.1080/10548408.2024.2408335 |
| 产权排序 | 3 |
| 英文摘要 | Based on cognitive-affective system theory and using tour guides, hotel and attraction staff as subjects, three experimental studies investigated the effect of using service robots on career identity. The results were that: (1) the use of service robots significantly affected career identity; (2) emotional exhaustion mediated the relationship between service robot use and career identity; and (3) years of work experience and staff age positively moderated the main effect. The findings provide meaningful implications for managers to more effectively deploy service robots and enhance staff career identity. |
| WOS关键词 | TURNOVER INTENTION ; HOTEL EMPLOYEES ; MEDIATING ROLE ; IMPACT ; HOSPITALITY ; PERCEPTIONS ; ENVIRONMENT ; EXPERIENCE ; DYNAMICS ; LINKING |
| WOS研究方向 | Social Sciences - Other Topics |
| WOS记录号 | WOS:001341297100001 |
| 源URL | [http://ir.igsnrr.ac.cn/handle/311030/208190]  |
| 专题 | 区域可持续发展分析与模拟院重点实验室_外文论文 |
| 通讯作者 | Wang, Jinwei |
| 作者单位 | 1.Capital Univ Econ & Business, Sch Stat, Beijing, Peoples R China 2.Chinese Acad Sci, Inst Geog Sci & Nat Resources Res, Beijing, Peoples R China 3.Res Ctr Beijing Tourism Dev, Beijing, Peoples R China 4.Beijing Int Studies Univ, Sch Tourism Sci, 1 Dingfuzhuang Nanli, Beijing 100024, Peoples R China |
| 推荐引用方式 GB/T 7714 | Wang, Jinwei,Sun, Yue,Zhang, Saiyin,et al. The effect of service robot use on tourism staff career identity: an experimental study[J]. JOURNAL OF TRAVEL & TOURISM MARKETING,2024,41(9):1244-1261. |
| APA | Wang, Jinwei,Sun, Yue,Zhang, Saiyin,&Feng, Ling.(2024).The effect of service robot use on tourism staff career identity: an experimental study.JOURNAL OF TRAVEL & TOURISM MARKETING,41(9),1244-1261. |
| MLA | Wang, Jinwei,et al."The effect of service robot use on tourism staff career identity: an experimental study".JOURNAL OF TRAVEL & TOURISM MARKETING 41.9(2024):1244-1261. |
入库方式： OAI收割
来源：地理科学与资源研究所
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