Overservice backfires: The impact of high robot attentiveness on tourists' discontinuous usage intentions
文献类型：期刊论文
| 作者 | Wang, Jinwei1,2,4; Tang, Yingzong2; Chen, Xin2,4; Huang, Songshan (Sam)3 |
| 刊名 | TOURISM MANAGEMENT
 |
| 出版日期 | 2026-04-01 |
| 卷号 | 113页码:105318 |
| 关键词 | Artificial Intelligence (AI) Robot service Attentive service Discontinuous usage intention Technology anxiety Perceived threat to freedom Human-robot interaction |
| ISSN号 | 0261-5177 |
| DOI | 10.1016/j.tourman.2025.105318 |
| 产权排序 | 3 |
| 文献子类 | Article |
| 英文摘要 | AI-powered robots can meet both functional and emotional consumer service needs through proactive engagement. Yet, excessive attentiveness may produce unintended negative outcomes. Drawing on conservation of resources theory, this research employs four studies and a single-paper meta-analysis to investigate how highly (vs. moderately) attentive robotic service influences tourists' intentions to discontinue use. Results show that highly attentive robotic service increases discontinuous usage intentions, and this effect unfolds sequentially through perceived threat to freedom and emotional exhaustion. Furthermore, information sensitivity and technology anxiety moderate the relationship between robotic attentiveness and discontinuous usage intentions. These findings offer strategic insights for tourism practitioners on deploying robotic services effectively to foster consumer acceptance of technology. |
| URL标识 | 查看原文 |
| WOS关键词 | CUSTOMER SATISFACTION ; SERVICE ROBOTS ; ANTECEDENTS ; BEHAVIOR |
| WOS研究方向 | Environmental Sciences & Ecology ; Social Sciences - Other Topics ; Business & Economics |
| 语种 | 英语 |
| WOS记录号 | WOS:001595381900001 |
| 出版者 | ELSEVIER SCI LTD |
| 源URL | [http://ir.igsnrr.ac.cn/handle/311030/219781]  |
| 专题 | 区域可持续发展分析与模拟院重点实验室_外文论文 |
| 通讯作者 | Huang, Songshan (Sam) |
| 作者单位 | 1.Chinese Acad Sci, Inst Geog Sci & Nat Resources Res, Beijing 100101, Peoples R China; 2.Beijing Int Studies Univ, Sch Tourism Sci, 1 Dingfuzhuang Nanli, Beijing 100024, Peoples R China; 3.Edith Cowan Univ, Sch Business & Law, 270 Joondalup Dr, Joondalup, WA 6027, Australia 4.Res Ctr Beijing Tourism Dev, 1 Dingfuzhuang Nanli, Beijing 100024, Peoples R China; |
| 推荐引用方式 GB/T 7714 | Wang, Jinwei,Tang, Yingzong,Chen, Xin,et al. Overservice backfires: The impact of high robot attentiveness on tourists' discontinuous usage intentions[J]. TOURISM MANAGEMENT,2026,113:105318. |
| APA | Wang, Jinwei,Tang, Yingzong,Chen, Xin,&Huang, Songshan .(2026).Overservice backfires: The impact of high robot attentiveness on tourists' discontinuous usage intentions.TOURISM MANAGEMENT,113,105318. |
| MLA | Wang, Jinwei,et al."Overservice backfires: The impact of high robot attentiveness on tourists' discontinuous usage intentions".TOURISM MANAGEMENT 113(2026):105318. |
入库方式： OAI收割
来源：地理科学与资源研究所
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